Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I purchased a $150.00 framed poster from this company. It was kept in its original bubble wrap until opened.

The item was extremely scuffed. I immediately contacted the company. They asked for pictures and I obliged. The company said they would contact the manufacturer about this instead of offering us an exchange or refund.

Weeks went by and I wrote them again. They said there is a delay and would get back to us. They never did and have not responded to my emails. They were aware I would leave negative feedback if they continued to ignore the emails.

There is no other way to contact them. Do not purchase from this company!

Review about: Nerds R Us Store Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $150.

Preferred solution: Full refund.

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