Nerds R Us Store - Simple Review #1486615115

0 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Terrible customer service, or lack there of. My complaint is almost identical to the last one.

They will not respond to my 3-4 emails over the last 4 weeks. How awful!

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Feb 08, 2017.

Do not purchase from Nerds R US Store.com

0 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Warranty

I purchased a $150.00 framed poster from this company. It was kept in its original bubble wrap until opened.

The item was extremely scuffed. I immediately contacted the company. They asked for pictures and I obliged. The company said they would contact the manufacturer about this instead of offering us an exchange or refund.

Weeks went by and I wrote them again. They said there is a delay and would get back to us. They never did and have not responded to my emails. They were aware I would leave negative feedback if they continued to ignore the emails.

There is no other way to contact them. Do not purchase from this company!

Product or Service Mentioned: Nerds R Us Store Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $150.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jan 29, 2017.

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